1. Service Purpose
We adhere to the customer-centric service principle, providing professional, efficient and thoughtful pre-sales, in-sales and after-sales full-cycle services for all users, and fully protecting customers’ shopping experience and legitimate rights and interests.
2. Service Consultation Channel
All customer service consultations, including product consultation, order inquiry, logistics follow-up, return and refund application, policy consultation and other related needs, uniformly adopt the official contact channel on our Contact page. We will reply to user messages and solve user problems as soon as possible.
3. Standard Service Specifications
Our customer service team provides professional product parameter consultation, usage guidance, order problem handling and after-sales dispute coordination services. All service processes follow standardized service specifications, ensuring fair, transparent and efficient problem solving.
4. Service Guarantee
We provide standardized after-sales service according to the shipping policy and refund & return policy. We strictly implement the 60-day return rule and 5-10 day refund processing standard, and bear all tariff and shipping costs as stipulated, ensuring customers enjoy zero extra-cost shopping service.
5. User Feedback
We welcome all users to put forward service feedback and optimization suggestions through the official contact channel. We will continuously optimize service processes and improve service quality based on user feedback.
